Over the past few weeks, you cannot turn on the TV, read the headlines, or go online without another breaking news story about a NFL player involved in a form of violence (100 cases to date). While this crisis has exposed the serious domestic, sexual, and child abuse issues existing within the NFL, it also shows the complete lack of understanding of effective management of personal brand and reputation by those in the public spotlight and high-power business positions.
In this day and age, people are tried, convicted and sentenced in the court of social media. It only takes one action, one comment, one tweet, or one video, someone seeking 15 minutes of fame or money for your personal brand and reputation to be ruined. And this rule extends past sports and the entertainment industry to include business professionals who are in the public eye. Just look at the recent social media firestorms targeted at Roger Goodell, Microsoft CEO Satya Nadella, or ousted Mozilla CEO, Brendan Eich
As a personal brand strategist who helps individuals to rebrand themselves after traumatic career setbacks, the NFL crisis shows the shocking power of a personal brand…
“IT IS POWERFUL…you can either harness this power or it can electrocute you.”
Why You Need A Personal Brand Manager?
If you are in the public spotlight in today’s world, you need a dedicated personal brand manager. Here’s why:
1. Personal Brand + Reputation = Money – At the end of the day, ask yourself who’s watching out for your brand? Just like your money, you need to manage and protect your personal brand and online reputation. This is how you earn your living. You may be leaving money on the table or losing money because of a bad personal brand and reputation. If you don’t have a dedicated personal brand manager, GET ONE! A good publicist and lawyer can only do so much in the clean up department. If your management team only says “YES” to you…NO ONE is protecting your brand. One client calls me “The Hammer” because I tell him when actions or opportunities don’t support his passions, personal brand, or reputation. Just like a football coach, a great personal brand manager knows how to tap into your passions, strengths, and push you out of your comfort zone to take your personal brand to the next level and earn top dollar. Just look at Michael Strahan as an example of someone who knows how to manage his personal brand and reputation.
2. Employers Only Care About Their Own Brand and Reputation – You will never convince me that allegedly Roger Goodell never saw the complete video of Rice knocking out his then fiancée in the elevator before it went public. It is clear the NFL was hoping the incident would just go away, and their light 2 game ban came across as too lenient. While there is no justification for domestic violence, I will give Rice credit. He did allegedly inform the NFL and Goodell of the incident right away. If you are ever in a media/PR crisis, you cannot trust your employer will have your best interests in mind. By Rice and the NFL not publicly disclosing the video, it looks like they tried to hide the truth. In the court of social media, this is conviction in seconds. In a personal branding crisis, you must take control and be the one to tell your side of the story. People are more likely to forgive you and give you a second chance if you immediately take accountability for your actions, be extremely open and honest, and take swift proactive steps to seek help to rehabilitate yourself or admit your comments were wrong. Look how Michael Vick went from being a star, to being convicted and hated by PETA and others, later getting his professional football career back by cleaning up his act, becoming the poster boy for protecting animal rights.
3. Professionals in the Public Eye Are Held To A Different Standard – When you are paid big money, viewed as a role model, or in charge, and have access to the top management, people expect you to know and act better than the average person, regardless of your upbringing or past experiences. Peterson’s excuse for beating his four-year with a switch was that it was “ok” because that’s how he was raised. It just doesn’t cut it when you’re in the spotlight! The same was true for Joe Paterno. While he did what was required by law in reporting the Sandusky incident to his bosses, when Penn State took no action against Sandusky people felt Paterno had a moral obligation to go above and beyond to report the incident to the authorities. As a Penn State Alumni, I felt this way, too. The end result smeared a pristine reputation, which had taken decades for Paterno to create that bordered on sainthood. All of his successes with his students (i.e. highest players graduation rates) were forgotten because of the depravities of one person who Joe had removed from his staff. Also, the outcomes may have been different if Joe had spearheaded an aggressive campaign against Sandusky from the moment that he learned of this inappropriate behavior.
4. Successful Personal Brands Take Years to Build and Seconds To Destroy – Miley Cyrus, for better or worse, has been effectively managing her brand. Remember when she was the wholesome Nickelodeon child star? This seems like a distant memory. Although many of her public exploits have seemed outrageous, they have been carefully orchestrated to make her seem the hero to a generation of youth, and her brand name is stronger than ever. Derek Jeter has had a personal brand and reputation that he has developed carefully throughout his career, and it has helped him become an iconic figure. He is as well known on the field for his exploits as he is known for his charity work through his Take Two Foundation. There has been careful brand management of his name and reputation over the years, and as he retires, it clearly has paid dividends.
Ten years ago, there seemed to be a small market for personal brand management, that only the elite of the elite may need someone to manage their brand. In today’s media obsessed culture, the rules have changed. Those who learn how to manage this new world effectively can use personal brand management to bring their reputation to new levels, becoming icons in the public eye, or trusted authorities.
Has your personal brand or online reputation been damaged by online negative comments or social media attacks?
Do you know how to protect and manage your personal brand and online reputation?
Or do you have your own story of suffering a traumatic career setback and want to share with others?
I hope this post has been helpful and would welcome your comments. If you need help in rebranding or repairing your online reputation, Cre8iv can help. call + 1 646.535.9450 or email.